Customer Service

Automatic cutting solution
Due to our sophisticated experience in foam cutter manufacturing, MUYE is capable to offer you a complete set of fully automatic cutting line, allowing the realization of “Unmanned factory” and largely reduced manual cost.

We have distributors in some countries, enabling us to better serve our international customers and create a pleasant purchasing experience. With a professional corporate image and a cutting edge marketing philosophy, our goal is to provide perfect service and high quality products. Our services range from advising and sample making, and continues through installation, commissioning, training, troubleshooting, and finally, any other needed support.

Our service and technical support includes supplying parts, on-line troubleshooting, installation and commissioning, operator training, software upgrades, operation guidance, and other solutions to needs our customers come to us with.

1. Pre-Sales Service-Sampling
We make samples and will then send photos of them to our clients, free of charge.

2. Sales Service-Spare Parts Supply
In order to provide fast repair and maintenance services, we keep a multitude of spare parts in our warehouse. In this age of technology, we also provide online support services to help our customers solve any problems that come up.

3. After-Sales Service
Our after sales service is a team of highly qualified professionals dedicated to quickly identifying and troubleshooting problems on the spot. Contacting us is easy, and can be done via fax, phone, and e-mail, and our team will do everything they can to solve your problem, correctly, the first time.

Service and spare parts hotline
Hotline: + 86-513-88562022
Fax: + 86-513-88561011
Working hours: GMT +8
7:30 Am ---- 11:30 Am  13:00 Pm ---- 17:00 Pm

In order to provide better service to you, please provide the following information:
1. Company name and address
2. Telephone / fax / e-mail
3. Product name and machine ID
4. A brief description of the situation and the measures taken

4. Special Services: Technical Training
In order for programmers and operators to operate the CNC contour cutting machinery optimally and safely, we provide detailed training courses to any who will be operating this machinery. Not only do we train our own employees, but we also train the customers on the machine usage. Our goal is to allow the machine to be used to the best of its ability, and improve its efficiency.

Customers are welcome to come visit our factory for free training in regards to operation and software, though we can provide you with on-site training in your own facility for a fee.

As a professional CNC foam cutting machine supplier, we offer outstanding services and products, and Muye will always be a pleasant partner for foam production.

Nantong Muye Machinery Co., Ltd.

Add.:No.168, Dingxin Road, DingyanTown, Rugao, Nantong City, JiangsuProvince, China.
Tel.: +86-513-88562022
Mobile: +86-15906273820
Fax: +86-513-88561011
Skype: rgmymuses